At GLORIACE, we are committed to delivering your skincare products safely and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered across India.
Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, promotional events, or high order volumes, processing may take slightly longer.
Shipping Coverage
We currently ship across most serviceable locations in India through trusted courier partners.
If your location is not serviceable, our support team will contact you regarding your order.
Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote Locations: 5–10 Business Days
Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, natural disasters, or other unforeseen circumstances.
Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before payment.
- We may offer Free Shipping on selected products or promotional campaigns from time to time.
Order Tracking
Once your order has been shipped, you will receive:
- Shipping Confirmation Email
- SMS or WhatsApp Update (where applicable)
- Tracking ID and Courier Details
You can use the tracking information to monitor your shipment.
Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If the delivery cannot be completed due to:
- Incorrect Address
- Incorrect Mobile Number
- Customer Unavailability
- Refusal to Accept Delivery
the package may be returned to us.
Additional shipping charges may apply for re-dispatch requests.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
GLORIACE shall not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details.
Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Political disturbances
- Transport disruptions
- Courier operational issues
- High seasonal demand
Such delays are beyond our control, and we appreciate your patience.
Damaged Package
If you receive a package that appears damaged or tampered with:
- Take clear photographs of the package before opening.
- Record an unboxing video showing the package condition.
- Contact our customer support within 48 hours of delivery.
Failure to report shipping damage within the specified timeframe may affect claim eligibility.
Incorrect or Missing Items
If your order contains:
- Incorrect Product
- Missing Item
- Damaged Product
please notify us within 48 hours of receiving the order by providing:
- Order Number
- Product Photos
- Packaging Photos
- Complete Unboxing Video
Our team will review your request and provide an appropriate resolution.
International Shipping
Currently, GLORIACE ships only within India. International shipping services are not available at this time.